March 10, 2017

Fresh Desk

Freshdesk, a cloud-based customer support company founded by Girish Mathrubootham and Shanmugam Krishnaswamy, is one of a select few from India to successfully sell enterprise software to marquee global customers. As alumni of Zoho, a Chennai-based company that pioneered this model, the founders began with a clear vision of the market opportunity. Beginning with customer management solutions on email, phone and social media, the five year old company is looking to build solutions based on new technology areas including machine learning and artificial intelligence.

Freshdesk is present in 145 countries and supports about 80,000 customers, competing with global firms like Zendesk. It has raised a total of $94 million, so far, from investors such as Tiger Global, Google Capital and Accel Partners. Last year, Freshdesk made five acquisitions demonstrating an appetite for speedy growth.


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